Intelligent Customer Claims Experience
Enhance your Claims with Dynamic Document Checklists and Intelligent Verification
Description
Introduction:
Incomplete or inaccurate documentation often delays and complicates the claims process. The Intelligent Customer Claims Experience module streamlines this process by automating document requirements, verification, and tracking, ensuring first-time-right submissions and accelerating claim approvals.
Overview:
The Intelligent Customer Claims Experience module automates document-related functions, streamlining the claims process by generating customized checklists, verifying submissions, and tracking progress in real-time.
This is done in a step-by-step process:
First, it generates a tailored checklist based on the specific claim type, ensuring clarity on required documents for both claimants and assessors.
Then, it uses IDP technology to verify submitted documents for accuracy and completeness, identifying any missing or incorrect files.
Next, it prompts claimants to address flagged issues, ensuring all required information is provided.
Lastly, it tracks document submissions in real-time, offering visibility into the process and reducing delays for faster resolution.
Benefits:
Streamlined Claim Workflow: Automated notifications and document tracking simplify the claims process, minimizing bottlenecks and ensuring timely submissions.
Reduced NIGO Submissions: Early detection of incomplete or incorrect documents lowers the rate of NIGO claims, reducing delays and administrative tasks.
Improved Customer Satisfaction: Guided document submission enhances the claimant experience, ensuring claims are accurate and boosting satisfaction levels.
Enhanced Processing Accuracy: IDP integration enables precise classification and verification of documents, reducing errors in the claims process.
Features
The Intelligent Claims Verification automates document submission and classification within the FNOL workflow, ensuring that all required files are correctly submitted and verified. With IDP integration, it reduces Not-In-Good-Order (NIGO) submissions by prompting claimants to provide missing documents, leading to faster, more accurate claims processing. This module boosts First-Time-Right (FTR) submission rates, improving overall efficiency and customer satisfaction.
Features and Capabilities:
Automated Checklist Generation: Tailors required documents based on the claim type, ensuring clarity for both claimants and assessors.
IDP-Powered Document Verification: Verifies and classifies documents in real-time, ensuring accuracy and completeness.
Pending Document Alerts: Flags missing or incorrect documents, notifying claimants to take corrective action.
Real-Time Submission Tracking: Provides visibility into document submission status for both assessors and claimants, ensuring progress transparency.
Document Linking: Connects submitted files to corresponding checklist items for better organization and tracking.
FTR-Driven Workflow: Encourages First-Time-Right (FTR) submissions by proactively addressing incomplete documents.
Reduced NIGO Submissions: Minimizes administrative overhead by preventing incomplete submissions that often cause delays.
Key Information
Platform Modules:
Neutrinos Gen AI Hub: Easily configure and deploy tailored LLM models to create conversational intelligence like summaries, chatflows, letter generations etc.
Version: 24.06
Neutrinos Document and Text AI Hub: Automate and enhance document processing and text analysis to unlock valuable insights from unstructured data.
Version: 24.05
Neutrinos Case Automation Workbench: Empowering teams with an intelligent, automated workspace for efficient case management and decision support, integrated within the ecosystem.
Version: 24.03
Neutrinos Workflow Orchestration: Orchestrating workflows to unify tasks, systems, and teams for optimal process efficiency.
Version: 24.01
Neutrinos Business Rules Engine: Empower your processes with intelligent, real-time decision automation at scale. Accelerate decision-making and policy enforcement with intuitive rule automation.
Version: 24.07
Neutrinos Observability 360: Turn data into insights, empower strategic decisions with real-time business metrics and actionable insights creating impactful decisions.
Version: 24.05
Neutrinos Microservices and Integration Foundry: Effortlessly connect and scale your services with an integrated microservices and API management and configurator.
Version: 23.11
Neutrinos Dev-Ops and System Management: Gain full visibility into your applications and systems to quickly spot issues, optimize performance, and keep everything running smoothly.
Version: 24.02
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