Intelligent Client Verification
Verify faster, smarter: Automated client checks, seamless insurance onboarding
Description
Introduction:
In insurance underwriting, a significant percentage of applications contain errors or flagged issues, highlighting the critical need for efficient client verification solutions. The Intelligent Client Verification simplifies this process, ensuring accuracy, compliance, and efficiency while significantly reducing manual workload.
Overview:
The Intelligent Client Verification enhances identity verification using Intelligent Document Processing (IDP) to extract key data from documents. It matches this data with submitted applications, flags discrepancies, and sends real-time notifications for corrections. Insurers can tailor client verification rules and failure actions to their specific needs, ensuring faster, more accurate validations while maintaining regulatory compliance, reducing manual intervention, and boosting operational efficiency. This system addresses common discrepancies such as name and date of birth mismatches, blurred document uploads, incorrect ID numbers, and missing document pages, all of which contribute to significant processing delays and errors. By automating the detection of these issues at the document intake stage, it significantly reduces the time and resources required for manual review.
Benefits:
The Intelligent Client Verification significantly enhances accuracy and compliance through automated data extraction, minimizing human error and ensuring adherence to regulatory standards. It reduces manual workloads by automating discrepancy detection, while customizable rules adapt to diverse needs. Real-time error flagging at document intake streamlines verification, accelerating onboarding and improving operational efficiency, ultimately driving a smoother and more efficient customer experience.
Features
The Intelligent Client Verification extracts and verifies key identity data from submitted documents using AI-powered IDP. It matches details against application forms, supports configurable client verification rules, and sends real-time failure notifications. This system accelerates client verification processes, ensuring compliance while allowing insurers to customize document validation and training workflows.
Features and Capabilities:
IDP for Data Extraction: Automatically extracts key identity information (e.g., name, date of birth, ID number) from submitted documents to ensure accurate data capture.
Client Validation Engine: Compares extracted data against the application form and flags discrepancies for further review.
Configurable Client Verification Rules: Allows insurers to set specific validation criteria based on their own client verification processes and regulatory requirements.
Real-Time Notification System: Sends immediate notifications to submitters if a client verification check fails, providing instructions for corrective actions.
Custom Document Training: Trains the system to recognize specific document types based on local or regional client verification needs.
Configurable Failure Actions: Enables insurers to configure responses for failed client verification checks, such as flagging for manual review or notifying customers for resubmission.
Automated Data Matching: Matches extracted data against the provided information to highlight mismatches and inconsistencies.
Social Messaging Integration: Integrates with popular messaging platforms for a seamless customer communication experience across multiple channels.
Multi-Language Support: Processes messages in multiple languages to ensure global communication accessibility.
CRM Integration for Tracking: Logs customer interactions within CRM systems for efficient tracking and management of follow-up actions.
Key Information
Platform Modules:
Neutrinos Document and Text AI Hub: Automate and enhance document processing and text analysis to unlock valuable insights from unstructured data.
Version: 24.05
Neutrinos Case Automation Workbench: Empowering teams with an intelligent, automated workspace for efficient case management and decision support, integrated within the ecosystem.
Version: 24.03
Neutrinos Workflow Orchestration: Orchestrating workflows to unify tasks, systems, and teams for optimal process efficiency.
Version: 24.01
Neutrinos Business Rules Engine: Empower your processes with intelligent, real-time decision automation at scale. Accelerate decision-making and policy enforcement with intuitive rule automation.
Version: 24.07
Neutrinos Observability 360: Turn data into insights, empower strategic decisions with real-time business metrics and actionable insights creating impactful decisions.
Version: 24.05
Neutrinos Microservices and Integration Foundry: Effortlessly connect and scale your services with an integrated microservices and API management and configurator.
Version: 23.11
Neutrinos Dev-Ops and System Management: Gain full visibility into your applications and systems to quickly spot issues, optimize performance, and keep everything running smoothly.
Version: 24.02
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